INFORMATION & REFERRAL

Perhaps the largest and most visible role for the Area Agency on Aging is as a provider of information and referral services. Our staff of specialists fields hundreds of calls and questions weekly on virtually every subject of concern to Berks County seniors.

Questions of a general nature can usually be answered immediately, but sometimes the expertise of a care manager or assessor is needed. A care manager will listen, ask questions, provide information, make referrals to arrange services and will follow-up the situation. This is very helpful if you have a problem but don't know what services are available or how to get them.

Assistance is readily available with benefit programs such as PACE and property tax or rent rebate applications, among others. We provide assistance in resolving questions and problems with Social Security, Medicare and SSI. Trained volunteers answer questions and provide guidance about health insurance through the Apprise Health Insurance Counseling program. We can provide information about long-term care facilities, housing options, health services, social and recreational activities, and much more. Best of all, access to information and referral services is just a phone call away.

In an effort to extend the agency's services and accessibility to Berks County citizens, four information and referral and satellite sites have been established.  The sites are located at Keystone Villa at Fleetwood in Blandon, Friedens Lutheran Church in Oley, Robeson Lutheran Church in Mohnton and Strausstown Community Campus in Strausstown.