Volunteer Ombudsman work to improve the Quality of Life for people who reside in personal care homes, assisted living communities, nursing homes, and in the community as well as those who attend adult daily living centers. The program is resident-driven. Volunteer Ombudsman visit a facility or facilities on a regular basis to monitor quality of care and services. They advocate for residents who can’t, empower those who can, and investigate concerns about resident care and quality of life issues. The Pennsylvania Ombudsman Program is federally mandated and legally–based. Ombudsmen receive orientation through the Area Agency on Aging (AAA) and training by the Office of the State Long-Term Care Ombudsman. The AAA staff will guide and support each volunteer through their learning experience. There are regular volunteer meetings and opportunities for educational enrichment. (Please refer to the Programs and Services section for more information).