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‚ÄčClient Service

The Client Service Team provides front line service to clients via phone and in person, with special emphasis on problem resolution, instruction about Court policies and accounting procedures, and supports resolution of client concerns, provides a buffer for the professional and other staff by answering routine questions, imparting basic to complex information, and trouble-shooting and researching problem cases; mails various forms upon request.  The goal is to provide a helpful and intelligent representation of the department and the Court, have a well served constituency, educate clients to the Child Support process, and foster understanding between clients and staff.
 
If you need to contact the Berks County Domestic Relations Office for questions or concerns related to your support case, please contact our Client Service Unit by calling us at 610-478-2900. by emailing us at support.berks@pacses.com or by stopping by the DRS office Monday through Friday between the hours of 8:00am-5:00pm and we will be happy to assist you with your support case concerns.