Welcome to the County of Berks
How the PACSES Computer System Affects You

On May 4, 1998 we installed a new statewide computer system called PACSES (Pennsylvania Automated Child Support Enforcement System). This new computer system was ordered by federal law and has been installed statewide by the Pennsylvania Department of Public Welfare. As a Domestic Relations client you will be affected by the way this system operates.

  • Check Amounts (Your Support Check - How PACSES Affects Amounts): Check amounts may vary. During a month, each payment is applied to active child support and arrears until the monthly amount is paid. After that, payments are applied to costs, then additional arrears. Payments from payers who have more than one support order are applied to all cases.

  • Service Fee: Payers are charged a service fee of $24.00 per year.

  • New telephone and information system: When you call our main number, 610-478-2900 you reach a new, 24 hour per day automated telephone system (AVR) which can be used to learn routine information about your case, as well as to reach the office by phone during regular business hours. Please use this system to find out information about your case and save you time.

  • Locating absent parents: PACSES helps Domestic Relations Section locate missing parents. This system communicates with the welfare system and Domestic Relations systems in other counties, as well as other agencies.

  • Case and member numbers: Save your 9 digit PACSES case number and your 10 digit PACSES member I.D. number. You should use those numbers when contacting Domestic Relations about your case. You must include your 10 digit member I.D. number on all support payments and correspondence.