Frequently Asked Questions - What YOU should know about CodeRED Emergency Notification System:
Question: What is CodeRed™ and why is it important to me?
Answer: CodeRed™ is a new service by which municipal officials can notify local residents and businesses by telephone about emergency situations or critical community alerts. The system is capable of sending messages only to people affected by a particular situation, or, in the case of a widespread emergency like severe weather, to the areas entire population. The speed of the CodeRed™ system (up to 50,000 calls per hour) is so great that municipal officials are able to send a message to affected households almost as quickly as officials become aware of the situation.
Question: Does this mean the I will be called me constantly?
Answer: No. The Boroughs and Township respect your privacy. CodeRed™ will be used only when situations arise that you should know about. The system will be used to send messages only to those residents who are directly affected by a particular emergency or disaster. CodeRed™ will call only you and your neighbors to deliver that very important health advisory. If there is a regional emergency such as a tornado, all area residents could be called and kept up to date on developments.
Question: For what kinds of situations will CodeRed™ be used?
Answer: Amber alerts concerning a missing child or adult, law enforcement emergencies, sexual offender/predator alerts, hazardous material spills are examples of the types of situations that residents/businesses could be notified of.
Question: Why do I need CodeRed™ when I have radio and TV to keep me informed?
Answer: CodeRed™ is an additional measure of safety municipal officials believes all of our residents need and deserve. If power goes out, you may not be able to depend upon radio and TV. However, because telephone lines are self powered, your local government can continue to keep you informed through messages delivered by CodeRed™. Even if you have power, CodeRed™ will probably be able to reach you with important information faster than TV and radio stations can put it on the air. That's because CodeRed™ is a direct connection between you and your local officials. And unlike some severe weather events, many emergencies occur without advance warning. In such cases, you may have no reason to turn on a TV or radio. That's when CodeRed™ can help officials alert you immediately and advise you to take appropriate action.
Question: I have a cordless phone, and it does not work when the power goes out. How is the County going to be able to contact me?
Answer: There are two ways you can continue to receive telephone messages through CodeRed™: Make sure you have at least one working corded telephone and ensure the ringer is turned on. The CodeRed™ Residential Data Collection™ signup form gives you the option of filling in both a Primary Phone number and an alternate phone number. You can fill in the Alternate Phone number blank with your cell telephone number, or you can make it your Primary Phone number if you wish. Entering an alternate phone number will cause BOTH your primary and alternate phone numbers to be called. Of course, no form of communication is guaranteed to remain in operation under severe conditions. CodeRed™ does widen the safety margin by offering area residents another new and powerful means of learning about vital.
Question: Will CodeRed™ leave a message on a machine?
Answer: Yes. CodeRed™ will leave a message on a machine or on voice mail. Depending on the time of day, calls may go to answering machines. Part of the CodeRed™ solution is the patented ability to recognize answering devices and leave the message completely in one pass.
Question: What happens if the line is busy?
Answer: If the line is busy, CodeRed™ tries it again after cycling through the calls. Until it delivers a message to either a person or answering device it will try three times with the exception of a 'no answer' which it tries once.
Question: Do I have to pay extra for CodeRed™ service?
Answer: No. CodeRed™ is entirely paid for by local government.
Question: Does the County have my telephone number, or do I have to sign up to receive CodeRed™ emergency calls?
Answer: We strongly encourage you to sign up for CodeRed™. After all, you are the most reliable source of information about how to reach your household by phone. If you have moved or changed your telephone number recently, you should definitely sign up for CodeRed™ service or update information you have already provided. Any new information you supply will automatically replace old information.
Question: How do I sign up for CodeRed™?
Answer: Using the CodeRed™ link above to access both the CodeRed™ Residential Data Collection Form as well as the CodeRed™ Business Data Collection Form, which is completed online. This is the quickest, easiest way to sign up because the information you supply will immediately update the CodeRed™ telephone number database. If you do not have access to the Internet, you should call the local municipal building and give your information directly to them.
Question: Can I arrange to have CodeRed™ call my place of business?
Answer: Using the CodeRed™ link above to access both the CodeRed™ Residential Data Collection Form as well as the CodeRed™ Business Data Collection Form, which is completed online. This is the quickest, easiest way to sign up because the information you supply will immediately update the CodeRed™ telephone number database. Click to Switch to Business Data™ and fill in the required information. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and calls will not be delivered.